FAQs Monarch 301

 

What is included in the rent?

The monthly rent includes ALL utilities, furniture, and parking! Utilities include high speed internet, cable TV, electricity with “Green Caps”, water, sewer and trash.

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Is the community pet friendly?

Yes! Dogs and cats are very welcome here! There are modest pet fees as well as dog breed and weight restrictions and pets must be registered.

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Is there parking available?

Yes, all resident vehicles must be registered with the office and a current year's parking decal must be displayed.  Guests are permitted to park in designated guest parking areas. 

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When is rent due/how do I pay rent?

Rent is due on the 1st of every month; however there is a grace period until the 5th. On the 6th, rent is considered late and subject to a fine.

For your convenience, you can pay online via the property’s website (click on PAY RENT under the RESIDENTS section of our website) using a debit/credit card, set up an automatic withdrawal, or Echeck. We do not accept cash, physical checks or money orders.

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Do I sign my own lease or with roommates?

Each resident is only responsible for the rent on his/her bedroom – this is referred to as “by the bed” leasing rather than a “joint & several” lease. So, if one resident moves out, the remaining roommates are not responsible for that roommate's rent.

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What if my roommates don't get along or I have issues with my roommates?

Sometimes this happens. Great people sometimes can’t live together for whatever reason. We’ve got you covered. Residents are able to transfer, dependent on availability (a transfer fee may apply).

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What if I have a maintenance issue or need in my apartment?

Non-emergency service requests (choose whichever option works best for you):
• Submit a Service Request online using Resident Portal. (Click MAINTENANCE under RESIDENTS on the website.) Follow the prompts to complete the service request.
• Call the office and speak with a team member or leave a message if your call is after the office is closed.

For emergency situations (water leaks, and toilet back-up's, AC or Heating issues during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire):
• Call the leasing office. We have someone available 24/7.

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What furniture is provided and what is included in the kitchen?

All apartments include a breakfast bar, full size refrigerator, stove, hood range, full size sink with garbage disposal and microwave. 

Each unit is fully furnished with a 40” flat screen television, couch, coffee table, and chairs in the living room and common area. Every bedroom comes with a full-size bed with a dresser, nightstand, and a desk. Each kitchen features a bar area and stainless-steel appliances, including: barstools, microwave, refrigerator w/ ice maker, stove, dishwasher, and garbage disposal.

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How do I receive mail and packages?

Mail - Resident mail is delivered by the US Postal Service to your assigned mailbox. At move-in, you will receive a mailbox key. When you move-out, if you want to have your mail forwarded, you will need to complete a Change of Address Form with the local US Post Office.

Packages – Packages can be picked up at the Leasing Office during business hours.

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What do I need to bring to my apartment?

You should contact your roommates prior to moving-in to coordinate the common area furnishings and items such as; trash cans, plates, silverware, cups, pots & pans, etc. For your own bedroom and personal space, you will need to bring your bath and personal products; as well as a shower curtain & hooks, bath mats, towels, linens, pillows, and whatever else will help create your home away from home.

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Is there insurance coverage in the event of fire, theft, or natural causes? Does my lease provide coverage for my belongings? 

Resident's or guest's personal property and vehicles are not insured under the apartment lease agreement. We do require that all residents provide proof of insurance against loss or damage due to fire, theft, vandalism, rain, water, criminal negligent acts of others or any other cause. You can purchase a Renter's Insurance policy for a modest annual fee or your parent's home-owner's policy may provide coverage. Of course, you may also obtain coverage through the property’s sponsored provider. Please ask the Leasing Office for more information.

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